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Microsoft is elevating Viva from pure employee portal to job support platform starting with sales – TechCrunch

When Microsoft launched Viva final yr, it framed the platform as an worker portal the place you would possibly go to seek out out parental go away coverage or different inner communications directed extra typically at firm insurance policies and tradition. It additional bolstered this concept final month when it launched Viva Objectives, a Viva module designed to provide staff entry to their KPIs.

However evidently Microsoft has broader ambitions for Viva than merely offering vital data for workers discovered within the typical worker intranet. In the present day, it introduced the primary of what could possibly be a number of jobs supported inside Viva, beginning with gross sales.

Emily He, company vp in command of enterprise functions at Microsoft, says that this announcement is one thing that brings data collectively in a method for particular jobs that she’s been listening to about as a type of worker holy grail for years throughout firms and jobs, and it was one of many causes she was drawn to Microsoft.

“Viva Gross sales in my thoughts actually represents a brand new method of working by breaking down silos of information and breaking down silos of expertise,” she advised TechCrunch.

She stated one factor she has discovered in working with salespeople is that they’ve too many instruments they usually want a technique to pull significant data out of the instruments they’re utilizing to current it in a extra centralized method. “They actually desire a extra simplified expertise. So Viva Gross sales permits a vendor to make use of the instruments they already love and use daily together with your e-mail system like Outlook, Phrase paperwork, PowerPoint shows, in addition to Groups,” she stated.

The device is constructed on Workplace 365 and tuned for Microsoft Dynamics 365 CRM. By tagging a buyer title or contact, Viva Gross sales can pull the paperwork, spreadsheets, shows, emails and different supplies into the CRM device robotically, all organized below the tag, significantly decreasing the quantity of guide information entry required.

“Sellers do spend loads of time manually getting into account data or forecasting information. So this eliminates [much of the] guide information entry. However extra importantly, now it generates a extra holistic view of the shopper,” He advised me.

With all that information saved in a single place, it signifies that clients can use it to gasoline machine studying fashions round the best way to enhance gross sales. “You should utilize AI and machine studying to give you suggestions for the sellers and ship these suggestions to the sellers wherever they’re, whether or not they’re writing their emails or in digital conferences,” she stated.

Whereas it seems to be Microsoft-centric, out of the field it would additionally assist Salesforce CRM, and He says that they could add assist for extra instruments over time as buyer demand dictates. Additional, the corporate plans so as to add extra job varieties to Viva over time.

The tip sport right here seems to be extending the worker communications portal to incorporate not solely the corporate supplies which are helpful to staff, but additionally instruments for doing their particular jobs. She says they’re doing this as a result of they’ve been listening to staff asking for this type of assist from inside the identical portal.

It’s price mentioning that Viva Gross sales shall be provided without cost to Microsoft Dynamic 365 clients, however as you entry third-party information like utilizing Salesforce, you can be charged for utilizing the device.

Viva Gross sales shall be obtainable in public preview in July and is scheduled to GA within the fall. For now, the one different CRM integration obtainable apart from Dynamics 365 shall be Salesforce.

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